Effective Date: 29-01-2024

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At Zlicker, we want you to be satisfied with your purchase. If you are not completely happy with your order, we're here to help. Please review our return policy below.

1. Returns:

You have 5 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

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2. How to Initiate a Return:

To initiate a return, please follow these steps:

- Contact our customer support team at askus.zlicker@gmail.com to request a return authorization.
- Include your order number, a detailed explanation of the reason for the return, and any relevant photos if applicable.
- Our customer support team will provide you with further instructions and a return shipping label if applicable.

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3. Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. The timing of the refund may vary depending on your payment method and financial institution.

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4. Exchanges:

If you wish to exchange an item for a different size, color, or product, please contact our customer support team. We will guide you through the exchange process, and any price differences will be handled accordingly.

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5. Return Shipping:

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

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6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly.

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7. Exceptions:

Certain items may not be eligible for returns, including:

- Customized or personalized items
- Items damaged by Customers

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8. Contact Us:

If you have any questions about our return policy, please contact us at askus.zlicker@gmail.com.

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